Polisi Penghantaran

1. Shipping & Handling

We support international delivery to most regions worldwide through recognized shipping providers.

2. Order Processing

Orders are typically processed within 1–2 business days. Processing times may vary during holidays, promotional periods, or limited-edition launches. We appreciate Your patience during such times.

3. Tracking Information

You may monitor the status of Your order via Our Tracking Page by entering any one of the following details:

• Your order number
• Your tracking number
• Your email address

Tracking updates are provided by the carrier and depend on carrier systems and availability.

4. Shipping Fees

Shipping and handling charges are calculated at checkout and displayed before order confirmation. Where required by law, any applicable customs duties, taxes, or import-related charges may be payable by the recipient.

5. Delivery Times

All delivery timelines stated herein are provided for illustrative purposes only and do not constitute a guaranteed delivery date.

Under normal circumstances, orders are dispatched and delivered within approximately 4–14 business days, provided shipping is not affected by factors beyond Our reasonable control.
Delivery may be impacted by external circumstances, including but not limited to customs procedures, regulatory checks, carrier handovers to local delivery services, natural events, or transportation disruptions.

For customers located in the European Union only:

If Your purchase does not reach You within 30 calendar days, please contact Our Customer Support Team. In accordance with Article 18(2) of Directive 2011/83/EU of the European Parliament and of the Council, if delivery has not occurred within this period, You must notify Us and grant an additional reasonable period for delivery. You shall be entitled to terminate the purchase only if We fail to deliver within that additional period. Please note that a claim of non-delivery cannot be made unless this procedure has been followed.

6. Damaged Items

If Your order arrives damaged, please contact Our Customer Support Team using the Contact Us form. You may be asked to provide clear photographic evidence of the damaged item and its packaging.

Return instructions, if required, will be provided by Our Customer Support Team in compliance with applicable legal requirements and without prejudice to Your statutory rights.

7. Applicable Terms and Conditions

This Shipping Policy is provided for informational purposes only. The full legal framework governing purchases, delivery, cancellations, returns, and refunds is set out in Our Terms of Service and Returns & Refunds Policy , which form an integral part of Your agreement with Us.

Penyuntingan Terakhir pada 30/01/2026