FAQ

Frequently asked questions

Tvidler ear wax cleaner’s unique spiral head tip is designed to “catch” the ear wax and remove it with effortless twisting motion instead of pushing it further down. Gently insert Tvidler into your ear, turn it clockwise and remove the excess wax. No need to use force or push the tool deeper into the ear canal. Tvidler is rinseable and reusable.

Dimensions
Length 4.96 in 12.6 cm
Width 0.59 in 1.5 cm
Tip length 1.26 in 3.2 cm
Head Tips
Material High quality silicone
Detachable? Yes
Washable? Yes
General Information
Color scheme White (primary), grey (secondary)
Handle Comfort grip
Material Plastic (handle), silicone (tip)
Washable? Yes

Step 1:

Make sure the high quality silicone spiral tip is attached onto the Tvidler handle.

Step 2:

Gently insert the Tvidler spiral into your ear.

Step 3:

Turn the spiral clockwise to remove excess ear wax.

Step 4:

Gently take Tvidler out and rinse the tip.

Step 5:

Repeat the process with your other ear.

Step 6:

Clean your ears a few times each week as per instructions above.

The first few uses of Tvidler soften the earwax, so do not worry if it seems it is not working at first! We advise you to use Tvidler for at least a few weeks in a row to witness results of its effectiveness. The softness of the silicone head tip is deliberate to prevent ear canal damage. The ear wax cleaner that is too hard may bruise your ear canal, which results in the quicker pace of ear wax accumulation. Tvidler spiral tip is made from soft, high quality silicone to prevent bruising and ensure maximum effectiveness.

First of all you should DEFINITELY NOT use q-tips to clean your ears! Even though it is the most popular method to deal with accumulated ear wax, q-tips were not designed for this purpose. In fact, they push the ear wax deeper, which causes it to become impacted. When excess wax builds up and is compacted it can potentially lead to hearing loss, tinnitus, earache, discharge or uncomfortable fullness in your ear. Ear drops are an effective and scientifically proven method of dealing with excess ear wax, however, they still have their drawbacks. You must constantly resupply your ear drop liquid, the procedure involves pouring it inside your ear canal and then shaking out the loosened wax (cumbersome procedure).

Ear wax candles, on the other hand, have dubious effectiveness and are prone to burning your ear. They are not recommended.

Tvidler is an effective, convenient and reusable solution to your ear wax accumulation problem. It has no drawbacks of ear drops (though you might wish to use both methods simultaneously if your ear wax accumulation issue is bad enough) and, in contrast to q-tips and ear wax candles, Tvidler actually works. One single purchase is all you need.

You can check your order status by entering your email address used for the order and/or your tracking number here: https://tvidler.com/tracking

There are multiple reasons as to why you may not have received your order confirmation:

  • It is possible that you have entered your email address incorrectly.
  • Please check your spam folder. It is possible that the order confirmation has been filtered as spam.
  • The order process may have not been completed correctly.

If you have ruled out all of the above and have not received an email from us after placing your order, feel free to contact our customer service via the contact form you can find below. As a “subject please use the option: "Have not received an order confirmation". Our dedicated customer support team will then check whether or not your order has come through.

As long as your order has not left our warehouse we can still change and correct your delivery address. Please reach out to our customer service via the contact form you can find below using the subject "Address change". Your delivery address will then be adjusted. Once your order has left our warehouse we can no longer change your delivery address.

If you wish to cancel your order please contact our Customer Service team as soon as possible. If your order hasn’t reached the fulfilment stage it is possible we may still be able to change or cancel it.

However, please be aware that we are often unable to make these changes because we usually have your order packed and awaiting shipment within 24 hours of it being placed.

As long as your order has not yet been passed along to our logistics partner, we can cancel your order and reimburse you. Please use our contact form with the subject "Cancelling my order" and provide us with your order number. You can then simply place a new order and effectively change it on your own.

Your invoice was sent to the email you provided in your order details. If you haven’t received it, please contact our customer support at: support@tvidler.com

The processing time for orders is 1-2 business days. After that, delivery times are as follows:

Estimated delivery times / country in business days:

United States
8-12 d.
Germany
10-14 d.
Sweden
10-14 d.
Austria
10-14 d.
Canada
12-18 d.
France
10-14 d.
Italy
10-14 d.
Spain
10-14 d.
Switzerland
12-15 d.
United Kingdom
8-12 d.
Norway
10-14 d.
Colombia
12-18 d.
Russian Federation
18-28 d.
Netherlands
8-12 d.
Poland
8-12 d.
Belgium
10-14 d.
Brazil
12-18 d.
Finland
10-14 d.
Argentina
12-18 d.
Czech Republic
10-14 d.
Romania
10-14 d.
Mexico
8-12 d.
Slovakia
10-14 d.
Denmark
10-14 d.
Ireland
12-15 d.
Hungary
10-14 d.
Australia
10-14 d.
Greece
10-14 d.
Portugal
12-18 d.
Bulgaria
10-14 d.
Croatia
10-14 d.
Luxembourg
10-14 d.
South Africa
12-18 d.
Thailand
10-14 d.
New Zealand
10-14 d.
Cyprus
10-14 d.
Latvia
12-18 d.
South Korea
5-8 d.
Turkey
10-14 d.
Estonia
12-18 d.
Ukraine
10-14 d.
Malaysia
10-14 d.
Malta
10-14 d.
Liechtenstein
12-18 d.
Japan
10-14 d.
United States 8-12 d.
Germany 10-14 d.
Sweden 10-14 d.
Austria 10-14 d.
Canada 12-18 d.
France 10-14 d.
Italy 10-14 d.
Spain 10-14 d.
Switzerland 12-15 d.
United Kingdom 8-12 d.
Norway 10-14 d.
Colombia 12-18 d.
Russian Federation 18-28 d.
Netherlands 8-12 d.
Poland 8-12 d.
Belgium 10-14 d.
Brazil 12-18 d.
Finland 10-14 d.
Argentina 12-18 d.
Czech Republic 10-14 d.
Romania 10-14 d.
Mexico 8-12 d.
Slovakia 10-14 d.
Denmark 10-14 d.
Ireland 12-15 d.
Hungary 10-14 d.
Australia 10-14 d.
Greece 10-14 d.
Portugal 12-18 d.
Bulgaria 10-14 d.
Croatia 10-14 d.
Luxembourg 10-14 d.
South Africa 12-18 d.
Thailand 10-14 d.
New Zealand 10-14 d.
Cyprus 10-14 d.
Latvia 12-18 d.
South Korea 5-8 d.
Turkey 10-14 d.
Estonia 12-18 d.
Ukraine 10-14 d.
Malaysia 10-14 d.
Malta 10-14 d.
Liechtenstein 12-18 d.
Japan 10-14 d.

Please keep in mind that during holidays or limited edition launches this time may vary. Thank you for your patience.

**Disclaimer: current COVID-19 pandemic has disrupted the logistics network, which has affected the delivery times. As a result, estimated delivery times for some items may be longer than usual at the moment.**

Please read our shipping policy for more information.

Please follow these instructions:

  1. Copy either your:
    • order number,
    • tracking number or
    • email address.
  2. Open https://tvidler.com/tracking
  3. Paste any of the information mentioned above into the designated field on the page and press “track.”
  4. You can now track your order status.

Tvidler shipping fee is $4.95

Within 30 Days Period from the delivery date of your order (to be determined by the tracking number provided) any customer who is not satisfied can return the product for a refund or replacement. Please contact our customer support explaining why you want to return your product so our support team can send you further instructions:

[email protected]

Please note that a restocking fee of 15% is applied to all customer’s remorse returns. Return shipping will have to be covered by the customer and any related fees will not be compensated by us.

Read more about our return policy here: Return Policy

We will give a refund for the returned product within 14 days from receiving the product at our return address. However, please note that we will only accept the returned product if it was not used, has not been damaged and has been sent back to us in the original packaging. A refund might take up to 5 days to reach your bank account after it's made.


If you have read and not found a solution in our Frequently Asked Questions, please contact us via the form below.


Contact Us

Contact Us

Tel.: +1 (205) 782-8606